We systematically offer travelers the option to use a secure key box to retrieve the keys to the accommodation. This allows them to arrive at any time, even late at night. We provide detailed instructions on how to access the accommodation, access codes, house rules, etc. This allows travelers to feel comfortable even if they arrive late. If the traveler prefers an in-person meeting, we arrange a meeting to hand over the keys and provide information about the accommodation. In some cases, we may engage a third party (such as a local concierge) to welcome the travelers upon their arrival.

When a traveler reports a problem, we offer them practical solutions. Each situation is unique, and it's important to treat each traveler with respect and empathy.

Of course!
As we are co-hosts of your Airbnb listing, you'll be able to see all current reservations, have access to conversations with travelers, and view the calendar.

No, you just need to create your listing on the platform (if you haven't already), and add us as co-hosts of your property (in your dashboard). This way, we can draft and manage your listing and bookings through our account. However, you remain the primary host and have access to everything.

In case of an emergency, we immediately communicate with the tenant and the landlord. We ensure that all parties are informed of the situation. If necessary, we contact local emergency services (police, fire department, etc.) to intervene promptly on site. We keep the landlord informed of the situation and work with them to resolve the emergency in the best possible way. After the emergency, we follow up to ensure that everything is resolved properly and that the tenant is satisfied.

We post the accommodation listings on several online platforms to maximize their visibility to travelers. Here are some of the popular platforms: Airbnb, Booking, Vrbo. ...

Our collaboration is structured as follows:
-Management Contract: We establish a management contract with each owner. This contract defines the responsibilities of each party, the services provided by the concierge, and the financial terms.
-Regular Communication: We maintain regular communication with the owners. This can include updates on bookings, generated revenue, potential issues, and possible improvements.

We use the most common cleaning products for each surface to be cleaned, in accordance with the owners' preferences and hygiene standards. If you have any specific preferences, please do not hesitate to let us know!

Airbnb offers a Host Guarantee that provides free protection up to $1 million USD against property damage for each reservation, without exception. This guarantee aims to cover any potential damages caused by guests during their stay. In addition to the Host Guarantee, it is recommended that owners subscribe to specific insurance for Airbnb rentals. This insurance is designed for owners who do not reside in the rented property. It generally covers property damage, loss of rental income, and liability. This provides extra protection in case of unforeseen incidents.

Airbnb offers a Host Guarantee that provides free protection for repeated short-term rentals of your primary residence, limited to 120 days per calendar year (from January 1st to December 31st). If this limit is exceeded, you will need to obtain authorization to change the use of your primary residence to a furnished tourist accommodation. However, you can rent out your secondary residence on Airbnb for as many days per year as you wish!